RETAIL CLIENT QUESTIONNAIRE

Campany Name:*

DBA:

Website URL:

Point Of Contact:*

Email Address:*

Does your company have internal discussions about engaging in a loyalty program?
Yes No
On a scale of 1 (none) to 10 (very high), how would you rate your overall interest in customer loyalty?

Number of locations?

What POS are you currently using?

Is POS uniform throughout all locations?
Yes No
Are all of the store locations in one geographic territory? If not, please list the outlaying regions.

Do you issue co-branded or private label cards?
Co-Branded Private
How many promotions do you run in a given month?

What is your current customer service model?

Would you be interested in a points based program or cash back?
Points-Based Cash Back
Would redemption be in-store or from an outside fulfillment partner catalog? Or both?
In-store Outside Fulfillment Both
Do you currently scan?
Yes No
Do you currently use a price book?
Yes No
Are you affiliated with external businesses (parent company)?
Yes No
Are you interested in ACH capabilities for the loyalty program?
Yes No
Do you currently have a discount program in place?
Yes No
Would you be interested in running a pilot program?
Yes No
What would be your targeted launch date for launching a loyalty program?

Do you currently work with a marketing company or have an in-house dedicated marketing individual or team?
Marketing Company In House
Would you be interested in other services VCMG provides such as Coalition or Loyalty Consulting?
Yes No
Questions or Comments:

Loyalty Rewards Software & Marketing Solutions.

RETAIL CLIENT QUESTIONNAIRE